Introduction to What is Customer Service?

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In this first module we will be ensuring that we understand exactly what Customer Service is and how it differs from Customer Experience. We will then examine the role the retailer plays in the customer experience. 

 

In this module we will cover the following topics:

 

  • What is Customer Service?
  • The Role of the Retailer

 

What can I expect in this Module?

Below is a summary of the Module contents, make sure that you have participated in all these items to complete the Module.

 

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Approx Time Required to Complete Module:

Requirements for Completing Module:

4

1

3

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1 Hour

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