SAMPLE COURSE!!!

The first few pages of the first module and all module headings are visible to give you an idea of the course content.
To purchase the full course, please visit our online shop at

https://www.tuit.co.za/shop/bookshop-customer-service/


Welcome to your Bookshop Customer Service Course!
This course is aimed at new booksellers. It covers understanding what customer service is and why it is important. It discusses what customers expect and what experience we should be giving them. It covers the selling process of bookselling and how it differs from the traditional sales process. It goes into depth in how to turn difficult customers into complimenting customers.